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How Can We Help You?

Find answers to your questions, get helpful tips, and learn how to make the most of EventLy by Maygust

Frequently Asked Questions

Find quick answers to the most common questions about using EventLy by Maygust.

How do I book a venue?

To book a venue, browse our venue listings, select your preferred location, choose your date and time, and complete the booking process through our secure checkout system.

Can I view venues before booking?

Yes! Many of our venues offer virtual tours, and you can contact venue owners directly to schedule in-person visits before making your booking decision.

What is your rental item return policy?

All rental items must be returned in the same condition as received. You have 24 hours after your event to return items. Damage fees may apply for any items returned in poor condition.

How do I create an event?

Click the "Create Your Event" button, fill in your event details including date, time, guest count, and preferences. Our system will help you find matching venues and rental items.

What payment methods do you accept?

We accept all major credit cards, debit cards, and PayPal. Payments are processed securely through our encrypted payment system.

How do I reset my password?

Click on "Sign In" then "Forgot Password". Enter your email address and we'll send you a reset link. Follow the instructions in the email to create a new password.

What if I need to cancel my venue booking?

Cancellation policies vary by venue. Most venues offer full refunds for cancellations made 48+ hours in advance. Check the specific venue's cancellation policy before booking.

Do you offer setup and pickup services?

Yes! Many of our rental partners offer setup and pickup services for an additional fee. You can add these services during the checkout process.

Helpful Guides

Step-by-step guides to help you plan amazing events and get the most out of our platform.

📋

Planning Your First Event

A comprehensive guide to planning memorable events from start to finish.

8 min read Read Guide
🏛️

Choosing the Perfect Venue

Learn how to select venues that match your event style, budget, and guest requirements.

6 min read Read Guide
🛠️

Rental Essentials

Everything you need to know about renting tables, chairs, lighting, and more.

5 min read Read Guide
💰

Budget Planning Tips

Smart strategies to plan amazing events while staying within your budget.

7 min read Read Guide

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